Modern Expectations.
Modern Servicing.
Built for Originators. Backed by Experience. Driven by Purpose.
Servana was founded on a simple but powerful premise: servicing should serve everyone.
After decades of watching fragmented systems, outdated platforms, and one-size-fits-all approaches frustrate both borrowers and lenders, a coalition of originators, merchants, technologists, and seasoned servicing professionals came together to build a smarter path forward. The result is Servana—a next-generation receivables servicing and purchasing platform built to deliver trust, transparency, and performance at scale. We re-engineered the entire servicing experience from the ground up to balance human care with technical excellence.
Digital-First Consumer UX
Our modern portals and mobile experiences are built for clarity, ease, and flexibility. Consumers can manage accounts, make payments, and resolve issues on their terms. It’s servicing that feels intuitive from the first click.
Unifed Experience
You help decide how your customers experience account servicing. Everything works together to reflect your standards and expectations.
Performance-Driven Recovery
We use segmentation, behavior tracking, and testing to improve recovery outcomes. Actions are timed, targeted, and adapted based on consumer performance and behavior. The process is efficient without being aggressive.
API-Native Workflows
Our platform connects directly to your systems through modern, well-documented APIs. No middleware or workarounds are required. You get clean, real-time data and full control from the start.
Human Centric
Consumers deserve more than a bot or a script. We combine smart technology with trained agents who understand context and tone. The result is resolution that feels personal and respectful.
Credit Spectrum Expertise
We support every credit tier with tailored engagement strategies. Communication, pacing, and resolution paths are matched to consumer needs. Performance improves when servicing adjusts intelligently.
Support for All Contract Types
From loans and leases to retail installment contracts and promissory notes, we handle it all. Our system adapts to any structure with the right rules, data fields, and compliance coverage. One platform is all you need to service your full portfolio.
Custom Data & Reporting
Our dashboards show what matters and hide what doesn’t. You can track performance, monitor escalations, and export reports in seconds. The data is structured, accessible, and easy to act on.
| Servana | vs. | The Other Guys |
|---|---|---|
| Digital-First Consumer UX | ✓ | ✘ Clunky portals, legacy experience |
| White-Label Capability | ✓ | ✘ Limited or unavailable |
| API-Native / Embedded Workflows | ✓ | ✘ Batch files, manual processes |
| All-Sector Coverage | ✓ | ✘ Niche-specific (solar, auto, etc.) |
| Proactive Compliance Infrastructure | ✓ | ✘ Reactive and inconsistent |
| Backup Servicing Capability | ✓ | ✘ Rare, difficult to implement |
| Unified Consumer + Partner Portals | ✓ | ✘ Siloed tools, unclear UX |
| Custom Data & Reporting | ✓ | ✘ Fixed dashboards, limited control |
| Scalable Architecture | ✓ | ✘ Not built for modern scale |
Ready to offer your customers a better repayment experience?
Experience the impact that modern, consumer-first account servicing makes.
1. Implementation & Integration
Every new relationship begins with a detailed implementation plan tailored to your existing systems and operational structure. Servana’s team works directly with your stakeholders to establish integrations, data mapping, and workflow alignment before a single account goes live.
What You Can Expect
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Direct integration with your LMS, CRM, or origination platform
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Mapping of data fields, loan types, and payment parameters
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Configuration of dashboards, user access, and reporting cadence
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End-to-end testing across import files, payments, and reconciliation
Servana treats onboarding as a collaborative buildout, not a handoff, ensuring your systems, teams, and reporting align perfectly with our servicing infrastructure before launch.
2. Servicing & Portfolio Management
Once live, Servana assumes full responsibility for the day-to-day servicing of your accounts. From payment processing and communication to reconciliation and reporting, every activity is managed through controlled workflows designed for accuracy, compliance, and transparency.
What You Can Expect
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Real-time payment posting and reconciliation
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Account management governed by your approved parameters and notices
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Customer outreach handled through compliant call, text, email, and mail sequences
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Escalation handling, renewals, and settlements coordinated with your internal team
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Operational logs and audit trails for every transaction and contact
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Flexible servicing structures to support active, deferred, or promotional receivables
This stage is where Servana’s operational discipline shows. Structured processes, predictable results, and transparent data flow that keeps your team in control without the administrative weight.
3. Oversight & Continuous Optimization
Servana’s partnership doesn’t stop at contract execution. We provide ongoing portfolio oversight, performance analytics, and compliance monitoring to help you refine programs, improve performance, and identify growth opportunities.
What You Can Expect
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Dashboards and scheduled reporting customized by portfolio or client group
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Compliance and quality-assurance reviews with actionable findings
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Quarterly portfolio reviews with Servana’s operations and finance leads
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Benchmarking data across comparable programs and industries
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Recommendations for process improvements, automation, and new servicing models
Our clients see Servana as both a servicing partner and a strategic extension of their operations , delivering insight, performance, and reliability at scale.
FAQ
Servana is your one stop shop for loan origination and servicing.
Some frequently asked questions are addressed here. If you have a question that isn’t answered here, please use the button below to contact us and a team member will get back to you ASAP.
What loan types does Servana Support
Servana services a broad range of consumer receivables, including retail installment contracts, personal loans, leases, and promotional or deferred-payment programs. We also support hybrid finance models, subscription-based programs, and specialized receivables designed for specific industries.
What does onboarding look like?
Every new client receives a detailed implementation plan tailored to their business needs. We work directly with your operations, accounting, and compliance teams until all workflows and reporting are fully tested and functioning end-to-end.
Who manages customer communication?
Servana manages all customer communication, including calls, texts, emails, and mailed notices. Each contact follows approved templates and complies with all state and federal requirements. For white-label clients, Servana uses their approved tone, content, and brand guidelines.
Is Servana a licensed servicer
Servana operates as a licensed loan servicer where required.
How does Servana integrate with our systems?
We integrate directly with your loan management system, CRM, or origination platform through secure API connections or encrypted file transfers. During implementation, we handle data mapping, field validation, and synchronization testing to ensure accuracy and reliability.
Can Servana customize reporting?
Yes. Clients receive standard dashboards and can request custom reporting to meet reconciliation, accounting, or operational needs. Scheduled reporting, secure exports, and API data feeds are all supported.
Can Servana service under my brand?
Absolutely. Our white-label servicing program allows all communications, portals, and documentation to carry your brand identity while we handle the infrastructure and compliance.
Can Servana purchase accounts as well as service them?
Yes. Servana offers receivable purchase programs that convert current or actively originating portfolios into immediate working capital. Purchased accounts remain serviced under the same operational structure to ensure continuity and compliance throughout the process.
Ready to get started?
Get in touch, or create an account