Any Contract, Any Credit, Built to Perform.
Servana provides intelligent account servicing that simplifies operations, strengthens recovery, and protects your business. We support lenders, originators, merchants, and portfolio buyers with solutions that are transparent, scalable, and fully aligned with today’s needs.
POS Financing Servicing
Support high-velocity consumer lending with intuitive repayment experiences, proactive account handling, and streamlined dispute resolution. Our servicing is built to increase conversion and reduce delinquency without adding operational complexity.
- Servicing tailored for installment, lease, loans, and BNPL structures
- Real-time payment visibility and customer support tools
- Account management and dispute resolution
- Dispute-handling logic built for operational speed and clarity
Backup Servicing & Contingency Plans
Servana provides operational continuity through live, trigger-ready backup servicing infrastructure. Our continuity plans are audit-friendly, go-live capable, and aligned with investor and trustee requirements.
- Daily data readiness and mapped workflows
- Custom activation triggers and failover protocols
- Compliance alignment for capital markets and regulators
- Playbooks for contingency, transition, and handoff
Franchise & Platform Servicing
We support franchisors, merchant aggregators, and embedded finance platforms with unified servicing across brands, geographies, and product structures. Consumers see a seamless experience. You retain control at every level.
- Multi-entity, multi-brand configuration within a single servicing layer
- Consumer communications that adapt to each brand and region
- Portal access with custom roles for franchisees, lenders, and partners
- Consistent performance reporting across your network
Receivable Portfolio Management
Whether you’re buying whole loan portfolios or managing originated accounts, Servana helps you extract value from your assets. We provide oversight, transparency, and servicing workflows designed for funds, originators, and capital providers alike.
- Configurable workflows across credit tiers and receivable types
- Performance dashboards and vintage-based waterfall reporting
- Intelligent escalation logic for errors, disputes, and recoveries
- End-to-end data visibility across systems and channels
Receivable Purchasing
Receivable purchasing is a key part of Servana’s offering. We buy consumer portfolios bringing immediate post-purchase liquidity options to originators.
- Various purchasing structures available
- One-Time purchases of exisitng portfolios, or purchasing of new portfolios
- All credit tiers and contract types considered
BNPL & Promotional Servicing
Deliver a modern servicing experience for zero-interest, split-pay, and promotional financing products. We support flexible schedules, conversion logic, and real-time messaging to ensure smooth transitions and clear repayment paths.
- Promotional plan tracking with conversion and late-stage logic
- Pre-due engagement and digital-first follow-ups
- Configurable term schedules and grace periods
- Clear consumer communications tied to product terms
Why Partner with Servana?
Here is some of what sets us apart.
Transparent and Accountable
Get full access to data, performance dashboards, and audit logs. Track every account, escalation, and payment with confidence.
Fast onboarding and integration
Launch in weeks, not months. Our onboarding playbook, APIs, and implementation team make setup structured and seamless.
Proven recovery performance
Our intelligent servicing is tuned for engagement, resolution, and lift. You get stronger returns without sacrificing consumer experience.
Scalable Infastructure
With scalable architecture, Servana is built for business-critical growth. We give you the confidence to scale your business without worrying about your servicing infrastructure.
Compliance-first by design
Compliance isn’t and after thought —it’s foundational. From Audit Trails to Dispute Handling, Servana is built to be compliant and ready for any audit.
Compliance-first by design
Compliance isn’t and after thought —it’s foundational. From Audit Trails to Dispute Handling, Servana is built to be compliant and ready for any audit.
Flexible across markets
Servana supports multiple verticals, credit tiers, and contract types without operational drag. We adjust to your business, not the other way around.
Human-first servicing
We blend the newest technologies with live agent empathy to resolve accounts respectfully and effectively. Your brand stays protected in every interaction.
Ready to get started?
Get in touch, or create an account