Back-up Account Servicing
Operational continuity through live, trigger-ready backup servicing infrastructure. Our contingency plans are audit-friendly, go-live capable, and aligned with investor and trustee requirements.
Comprehensive Contingency Solutions
From daily data readiness to seamless failover, we ensure your business continuity and compliance requirements are met.
Daily Data Readiness
Continuous data synchronization ensures your backup servicing infrastructure is always current and ready for immediate activation. No data gaps, no delays.
- Real-time data synchronization and validation
- Automated data integrity checks and error resolution
- Secure data transmission and storage protocols
- Comprehensive audit trails and compliance reporting
Custom Activation Triggers
Flexible activation protocols that can be triggered by specific events, performance metrics, or manual intervention. Complete control over when and how backup servicing activates.
- Configurable trigger conditions and thresholds
- Automated and manual activation options
- Multi-level approval workflows
- Real-time notification and status updates
Compliance Alignment
Built-in compliance frameworks that meet capital markets, regulatory, and investor requirements. Our backup servicing maintains the same high standards as primary servicing.
- Regulatory compliance monitoring and reporting
- Investor and trustee requirement alignment
- Audit-ready documentation and processes
- State-by-state licensing and compliance coverage
Seamless Transition
Zero-downtime transition from primary to backup servicing. Our infrastructure is designed for immediate activation with no service interruption to consumers.
- Instant failover with no service disruption
- Maintained consumer experience and communications
- Preserved account status and payment processing
- Comprehensive transition monitoring and reporting
Comprehensive Playbooks
Detailed contingency, transition, and handoff playbooks ensure smooth operations during any scenario. Every team member knows their role and responsibilities.
- Step-by-step contingency procedures
- Role-based responsibilities and workflows
- Communication protocols and escalation paths
- Regular testing and validation procedures
Performance Monitoring
Real-time monitoring and reporting ensure backup servicing performance meets or exceeds primary servicing standards. Continuous optimization and improvement.
- Real-time performance dashboards and alerts
- Comparative analysis with primary servicing
- Automated performance optimization
- Regular performance reviews and improvements
Why Choose Servana for Backup Servicing?
Experience the confidence that comes with proven contingency solutions.
Proven Reliability
Our backup servicing infrastructure has been tested and validated across multiple scenarios. You can trust that it will perform when you need it most.
Always Ready
Our infrastructure is continuously updated and tested, ensuring it’s always ready for immediate activation. No surprises, no delays.
Compliance First
Built-in compliance frameworks ensure your backup servicing meets all regulatory and investor requirements from day one.
Why Partner with Servana?
Here is some of what sets us apart.
Transparent and Accountable
Get full access to data, performance dashboards, and audit logs. Track every account, escalation, and payment with confidence.
Fast onboarding and integration
Launch in weeks, not months. Our onboarding playbook, APIs, and implementation team make setup structured and seamless.
Proven recovery performance
Our intelligent servicing is tuned for engagement, resolution, and lift. You get stronger returns without sacrificing consumer experience.
Scalable Infastructure
With scalable architecture, Servana is built for business-critical growth. We give you the confidence to scale your business without worrying about your servicing infrastructure.
Compliance-first by design
Compliance isn't and after thought —it's foundational. From Audit Trails to Dispute Handling, Servana is built to be compliant and ready for any audit.
Flexible across markets
Servana supports multiple verticals, credit tiers, and contract types without operational drag. We adjust to your business, not the other way around.
Human-first servicing
We blend the newest technologies with live agent empathy to resolve accounts respectfully and effectively. Your brand stays protected in every interaction.
Ready to get started?
Get in touch, or create an account