Loan Servicer Response Time: The First Sign of a Reliable Referral Partner
Loan servicer response time is the first real data point you get about a partner, well before you send your first client. Pay attention to it, because it rarely improves once the relationship becomes routine. Onboarding Is a Preview, Not Just a Process Every servicer...
Loan Servicing Technology for Financial Brokers: A Plain-Language Primer
Loan servicing technology for financial brokers doesn’t need to sound complicated, even though most people who write about it make it sound that way. The plain-language version follows, and it’s short enough to remember the next time a client asks what...
Choosing a Loan Servicing Partner as a Broker: A Checklist That Protects Your Reputation
Choosing a loan servicing partner as a broker is a bigger decision than most brokers treat it as. You’re not picking a vendor. You’re picking who represents you after you leave the room and the client is left dealing with someone else entirely. Start With...
Loan Servicer Customer Service: What to Check Before You Refer a Client
Loan servicer customer service is the single biggest variable in how your referred clients feel about you, and it’s almost entirely out of your hands once the referral is made. That’s exactly why it’s worth checking before, not after. You Can’t...